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Registered in England and Wales company # 03449181.
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 © Copyright: Conwy Valley Systems Limited  2000-2024

Conwy Valley Systems Limited,

West Acre, Llys Helyg, Deganwy

CONWY LL31 9BN, United Kingdom.

VAT# GB 741 5190 48

A Geoscience Wales  founding member.

PETROG includes patent protected technology.

Support

If you are having a problem with PETROG then please check in the forum to see if a bug or fault has been reported. If so, there may be a fix or workaround posted. If your problem has not been reported, then you can either post a bug report on the forum or e-mail us at and we will try to solve your problem. Note that you must be a registered user of the forum to access the "Faults and Bugs" message board.

Please check that your support contract is valid. You can contact us regarding a problem with PETROG even if you do not have a support contract.

Please include the following information where relevant:

• The version of PETROG or PetrogLite
• The PC platform you are using, including the version of  32 or 64 bit Windows
• The serial number of the SteppingStage
• The make and model of the microscope
• A description of the problem, and any error messages you have encountered

You can either contact us by e-mail (see our contact information) or users who have purchased PETROG may access the support forum.

Downloads

Users who have purchased PETROG can download their copy from the downloads section. Users who have purchased PETROG support contract may also be able to access tutorial videos and other documentation.